Client Management Information And Articles

• Space Clearing Your Therapy Room
  It is in the nature of the work that we do that a lot of distressing emotions are expressed in our therapy rooms: clients weep, rage, talk about dark secrets and reveal things they have never told anyone else. Faced with this it can sometimes be difficult for the therapist to stay balanced and for the room to have a bright light energy.

• Giving Hope To Your Clients
  One of the things we often need to do as therapists is give hope to our clients, but it’s a fine line we walk, between giving hope and making false promises.

• Communicate with Power
  by Jo Condrill
  From calming down irate customers to negotiating with vendors to giving instructions to employees, your communication skills determine your success.

• Phone Tips To Get Things Done: Professional Phone Skills
  by John Robertson
  What type of impression is your "phone" voice making? Indeed there are two areas you should be aware of when speaking. One is "what' you say, the other the "how" you say it.

• PC or Not PC. That Is A Question
  by Tony Hardiman
  Please let us be aware of the shortcomings of PC and allow our clients and patients to be people rather than a source of income.

• Dealing With Clients' Excuses
  by Robert Middleton
  I've found that there are three big objections that frequently come up when anyone is looking at retaining the services of a professional.

• 10 Tips for Telephone Success
  by Jo Ann Kirby
  The telephone is an often under-appreciated and much maligned piece of office equipment. These 10 tips will help you improve your telephone presence and presentations.

• Be A More Confident Practitioner
  By Jane Thurnell-Read
  The more confident you are as a practitioner the more clients you are likely to have. You are also likely to be more successful both in financial terms and in terms of getting people well. How do you achieve that fabulous confident air?

• Why Don’t People Get Well?
  by Jane Thurnell-Read
  When I was a practitioner I spent a lot of time worrying about some of my clients who weren’t getting well. I don’t believe there is one reason, but I think there are quite a few different possibilities.

• Effective Communication Skills - How To Build Rapport With Everyone You Meet
  by Michael A. Jones
  Understanding people's preferred method of communication can help you to establish rapport more easily.

• How Does It Work?
  by Jane Thurnell-Read
  Many alternative medicine practitioners have difficulty answering this question. Here's some suggestions about how to do it.

• “Anecdotal Evidence”: Why Narratives Matter to Medical Practice by Rafael Campo
  To offer an anecdote these days is almost to admit the insufficiency of one's knowledge, and so we do so very apologetically, but can we learn from the stories our clients/patients tell us?

• What Do We Expect From Our Clients?
  Jane Thurnell-Read
  One of the most important skills for us as therapists is to manage our expectations of our clients. If we do this well, we can really enhance the healing and the growth process for them.

• How To Cope With Difficult People
  by Saleem Rana
  Sometimes we have to cope with difficult clients. Here are some insights in how to make this easier.

• Who Owns The Door Handle?
  by Jane Thurnell-Read
  Yes, this is an odd question, but it does have important implications for bringing a session to an end.

• Helping Those We Love
  by Jane Thurnell-Read
  Many of us do 'strange 'therapies' that our nearest and dearest find difficult to appreciate. They are often resistant to us practicing our skills on them, and this can be the source of much heartache for us.

• Activity Time or Clock/Calendar Time
  by Jane Thurnell-Read
  As therapists we often want clients to do something at home: take a supplement or a flower remedy, do a visualisation, etc. It's easy to assume when we give them their instructions that this will be for a definite time period.

• Practicing Emotions
  by Jane Thurnell-Read
  In health kinesiology there is a procedure called emotions training. When I first started using it, I imagined that clients would need to practise positive emotions, but I found that often muscle testing suggested they needed to practise negative emotions.

• Working With Animals(UK)
  by Jane Thurnell-Read
  Many students and practitioners in the UK are unclear about the legal restrictions on treating animals.